What is covered?

Accidental stains resulting from…

Drink spills such as red wine, tea or coffee

Food such as your favourite curry or the kiddie’s pizza

Acidic liquids such as vinegar and lemon juice

Ink such as biros, felt tip and permanent marker

Unidentifiable stains such as a stain appearing after a party

Paint

Make-up and toiletry items

Dye transfer from jeans or newspaper (not as a result of build up)

Wax such as hair wax, candle wax and wax polish

Oil-based stains such as grease or tar

Adhesive’s and glues

Bleaches and other household cleaning products

Bodily fluids such as blood or vomit (not pleasant but good to know!)

Accidental damage resulting from…

Tears and rips caused by keys and belt buckles

Scuffs and scratches

Burns caused by cigarettes

Thread pulls

Pet scratches (not as a result of build-up)

What isn’t covered?

The only things that aren’t covered are…

Deliberate abuse

Free overall cleans

Neglect

Build up of dye transfer (such as newspaper print from daily reading of the paper on the sofa)

Colour change from exposure to direct sunlight

Unapproved cleaning substances

Commercial or sub-let premises

Pet chewing or bites

Delivery damage

Odours