A second update concerning our response to the coronavirus crisis from our Executive Chairman Wendy Martin Green...

A message from owner, Wendy Martin-Green.

Dear Peter Green Customers,

As we all continue to face the coronavirus outbreak together we would like our valuable customers, suppliers and all stakeholders to know that our number one priority remains the safety of your family, our family at Peter Green and the wider community.

Over the past several months, we’ve promptly responded to government instructions and recommendations about health and safety. We’ve implemented industry-leading procedures allowing us to safely deliver your furniture orders, safely fit flooring orders and to welcome you safely to our store. Our ‘be a local hero and shop safe’ philosophy follows both the government’s guidance for Retailers and British Retail Consortium recommendations, plus all staff are coronavirus-prevention certificated and are regularly tested for symptoms.

We’ve launched several ‘safe system of work’ initiatives including 2 metre social distancing, limiting store numbers to give everyone plenty of space to browse, all customer-facing employees wear face-protection and have access to other PPE and we take the temperature of all employees every day. We’ve also introduced more rigorous in-store cleaning routines and added hand sanitising stations at all entrances.

Find out more about our Safe Systems of Work here.

We now also offer one to one personal appointments in store with a dedicated consultant, which means you can still browse your favourite flooring ranges, try out sofas, dining sets and beds all with the personal attention of your own professional furniture or flooring specialist.

Alternatively, we can book a home flooring consultant to come and present samples to you safely in your home, advising on all your flooring needs and conducting a free measuring and estimating service while at your premises.

Like all other retailers we are asking customers, staff and subcontractors to stay at least 2 metres from each other and to avoid physical contact. You will be greeted at the door and be asked to clean your hands with hand sanitiser provided. We can provide disposable gloves and face masks for a small fee. For everyone’s safety, if you appear to have any symptoms of coronavirus, we will ask you to please come back and visit us at a future time when you are feeling well.

Once inside Peter Green we have signage throughout the store reminding everyone to practise safe shopping and hand santiser will be readily available as you browse our merchandise. Please be patient if we need to limit numbers in store to ensure our 2 metre social distancing rules are met. Our in-store coffee shop is not currently operating but if you would like a cup of tea or coffee please just ask and we’ll be happy to make it for you.

For hygiene reasons, our preferred choice of payment is by debit or credit card and all card machines and touch points are sanitised by our team after each customer has used them.

Please also know that we’re limiting our washroom amenities to one user at a time and that these facilities are being fastidiously and regularly cleaned and sanitised.

We look forward to welcoming you back to Peter Green Furnishers sometime soon and wish you all the best in the meantime.

On behalf of The Peter Green Team and

Wendy Martin Green Chairman

An update concerning our response to the coronavirus crisis from our Executive Chairman Wendy Martin Green...

Dear Peter Green Customers,

As a family business founded over 64 years ago by my father, the welfare of our employees and customers has always been our first concern. The coronavirus crisis that we are experiencing is no exception to that philosophy.

Recently our Prime Minister, Boris Johnson, issued a “stay home” order in an effort to contain the disease, lessen the strain on our struggling health service and protect those people who are most risk.

In compliance with this instruction, our showrooms, warehouse and offices are now regrettably closed until further notice by the government. As a result, all deliveries and fittings will be temporarily paused. Our employees have been instructed to stay in their homes and follow the NHS guidelines to ensure we can play our part in helping to overcome this critical situation.

Once operations resume we will be working hard to ensure that we can serve our customers in a safe and timely manner.

During the next three weeks we will have a skeleton crew on call to manage urgent enquiries but please bear in mind that it will take a little longer than usual for us to get back to you. We can take orders if you wish to place them with us, so you can be first in line when the manufacturers are finally are allowed to open their doors.

The Peter Green Team thanks you wholeheartedly for your support during these trying times. We just can’t wait to get back to work and provide you with the quality, value and service that Peter Green has provided for over six decades.

Stay safe, stay indoors and stay tuned,

On behalf of The Peter Green Team and

Wendy Martin Green Chairman